I have been a regular on Kingfisher since my days in Pune, Chennai and Mumbai. And surprisingly I have only good things to say about the airline. I would like to give a chronological analysis of their service for your benefit.
1.Booking the tickets - The site was quite user friendly. I was able to book with no hassles. Also the king club reward points is a good retention strategy
2.Follow up - Once I had booked my tickets, I got an instant SMS. Once I remember my flight was delayed. They made every effort to make sure the customers are informed.
3.Check In- Very smooth. Since am a very tall guy (6’5’’), I always had to ask for a emergency exit seat for extra leg room. I had asked for one during the very first time I flew. From next time onwards, without a request from my side they automatically blocked the seat for me. This was a pleasant surprise indeed. Also the staff was courteous inspite of the long work hours these people put in.
4.Boarding - Timely announcements were made on flight departures. The staff sometimes personally assist senior citizens, women with infants to the bus. Their attitude was very customer friendly.
In-flight - The take off and landing were very smooth and none of the passengers felt anyinconvenience. I liked the TV they fitted for entertainment though the channels are limited. Food was ok. They can improve on this front.
Luggage - In all my encounters with KF(about 7-8 times), I have never had any delay or baggge loss. Also no damages were noticed.
Overall KF stands for1. Good value for money - Low cost yet high value proposition2. Hassle free flying experience
This review is purely for the domestic flights. Am not sure if they maintain the same standards in Intl flights.
Salar Mohamed Bijili