We had booked flights with Kingfisher to Thailand. The journey time when we booked was approximately 16 hours. 4 weeks before we flew we received an email from them advising of a cancellation and an amendment to the flight. The amendment involved further detour and our journey time increasing to over 40 hours each way. Nobody in their right mind would book flights like that.
After some discussion they agreed to refund our money so we could book elsewhere. Initially we were advised that the refund would take up to 6 days.When this did not appear we called back and were advised it would definitely be with us within 14 working days of the cancellation. This time passed without the refund appearing and another similar promise was made. They have completely ignored our emails, they still have our money and we have had to book other flights at short notice at extra cost.
I have flown many times with different airlines over the years and have never before had an experience like this. I would certainly have nothing further to do with them. I would recommend that anyone considering booking a flight with them be very wary.