We had requested a pickup from Pune to the Mumbai airport for 31st December 2015 on 30th. We were told that the booking has been confirmed and the car will come and pick me up at 4.00pm. When we called again the next day just to reconfirm everything, the guy told us that there is no booking under that name or address.
I had to arrange for another car and a driver with another company which was very hard to get as there was not much time left. I would have missed the flight and spent thousands of dollars for another one thanks to KK Travels being very unprofessional! If you cannot take more bookings, say NO.