I had booked on the A/C sleeper from Madiwala to Kochi. KPN has a strange operation that some buses board from Madiwala and some from Bommanahalli. Their agents are clueless about which bus goes where. I had reported to Madiwala 30 minute before the time printed in the ticket and was asked to wait for half hour. half hour later they directed me to a shuttle which took me to Bommanahalli. The booking clerk in Bommanahalli very confidently asked me to wait for an announcement. I waited for one hour and then contacted the supervispor who told me that that the bus I had booked in do not stop in Bommanahalli and he would not be able to help in anything.
Though both are KPN centres they asked me to go back to Madiwala to complain - so much for the - never again in KPN