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Deepak Kashyap@deepakkashyap1980

Jan 06, 2012 02:39 PM, 1557 Views

Still chasing to have my order LSB-735551 with me

I am also going through with very rough patch from the day I have ordered Lava B8 mobile (order no. LSB-735551) from LetsBuy.com.

I have placed the order on 21-12-2011 and waited till 29-12-2011. When I received that, I found it was TAMPERED. I asked LetsBuy guys to take that packet from my place and replace it with a New one.

The packet has been picked up on 02-01-2012 but from that very day I’m clueless when I can expect the re-shipment of my order.

It seems to me like I have made a big mistake when I placed an order with LetsBuy.com. I would suggest not to buy anything from LetsBuy.com to my colleagues and friends as after sales service is very lethargy, sleepy and poor.

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Brand Response

LetsBuy

Jan 07, 2012 02:39 PM

Dear Deepak,Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We are sorry to learn that the Mobile you had received was tamperedWe guarantee to replace the faulty product delivered and for the delayed service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.Your patronage is important to us. Thank you again for bringing this matter to our attention.Yours in Service,Team Letsbuy