I order Samsung Galaxy R i9103 ( **Order ID is LSB-737820** ) mobile. Website is saying that the product is in stock and will be shipped in 2 to 4 working days. After 5 working days product is still not shipped. Most frustrating part is when I log into the website and click on My Account link my order is not visible ( it was there when I ordered ). When I call the customer care they will have a standard answer that the order is very much in place and will be shipped in 24 to 48 hrs. When I asked them about the refund policy I was told ( by Priyanka on 27th Dec ) that it will take 21 working days for me to receive the money. This is very bad. I ordered with credit card and now I will end up paying my credit card bill with out even receiving the product.
I strongly recommend not to order anything on this website. Most frustrating part I have to make calls. Their customer service team never replies to emails.
Also look at the below images to get an idea of how serious they are about their business. Their website claims the customer service timing is 8AM to 9PM and on the order confirmation email I received it says they have a 24X7 phone service.