Dear Mr. Dhingra
I have Few suggestion to Improve Your customer service.
As customer has to wait from 10 minutes to 30 minutes before some one responds, I would suggest that you play chart hits instead of your original score.
You can also choose to change your customer service number to 900 numbers, on which customer has to pay for the calls per minute. This will be another way to increase your revenue.
Try passing buck of supplying defective product to manufacturer in Timabaktoo. and you are not responsible. Ask customer to call them in timabaktoo and customer should be knowing Swahili to communicate with the manufacturer.
Remove individual phones from customer return department, as they dont need one, they don’t call or receive calls from customers anyway. Money saved can be added to your bonus.
5.I would like to congratulate you for grooming you customer return staff as future CEOs, they have already learned how not to care about customers. You may chose one of the bright one as CEO-trainee with immidiate effect.
- I think some of customer services staff is way too polite, please train them to be as rude as rest of your business. They may be odd people out there. You may decide to terminate some of the too polite and dedicated people, as they are not following organizations’ policy of "We don’t Care about Customer".
warm regards
Avneesh