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LetsBuy

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LetsBuy
Vicky @Vickeez
Feb 19, 2012 01:03 AM, 2000 Views
Faulty product denied to be replaced

Bought a cordless phone which was delivered next day. Its was not working when I installed it. Called up cust care who asked me to send a mail. After waiting for 2 days for mail reply, I called up customer care again and was asked to contact service center of the manufacturer of the phone.


I asked what does 45 days replacement warranty say for dead on arrival products?


They asked me to read Terms & conditions.


They simply denied to do the replacement and asked me to contact phone’s service center.


After 3 days I got mail reply which said same.


Now I am trying to contact service center only, the only resort as if now. But not going to buy anything from Letsbuy.com atleast.


ADVISE NOT TO SHOP FROM LETSBUY.COM.

(1)
Dear Vicky,We appreciate you as a valuable customer and at the same time we are sorry to hear about your bad experience with us. Your suggestions and complaints are important to us as it would help us grow in a much better way. So our sincere request from you is to please let us know your order details, this will help us get to the heart of the matter, confirm your contact details and compensate for all the concerns caused to you.We want to convey sincere apologies for this unfortunate experience you had with us. So do get back to us with your registered e-mail ID with Letsbuy or your order details and we shall work to regain your trust once again.Looking forward with you.Team Letsbuy
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