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Poornima Menon@cheater_letsbuy

Aug 27, 2011 11:52 AM, 2112 Views

Letsbuy Review: Never buy any product from Letsbuy

Another cheating incident from letsbuy

Order # LSB-320813

Order Status is: In Process

Shipping status is still "Status update awaited from the delivery service".

This is the second case with me. I think this is clear sign of cheating from letsbuy. They never update shipping status on their website. It may be because they never ship. Out of 100 orders they will ship only 20-30 orders. Rest of the Orders tehy never ship. If you colplaint then they ship.

My another Order # LSB-309082 Where I got the message on 20th Aug, 2011, saying it was shipping. Till now I had not got the product. After many complaints Now they say that it was shipping using speed post on Aug 20th, I dont know why they had mailed me it was shipped on 20th.

So guys its 50-50 chance that you will get the product from Letsbuy.com. they will cheat you guys dont buy from letsbuy.com, If you have time, luck and money(for phone calls to letsbuy customer care) to follow up then you can buy products from letsbuy.com. So staty away from Letsbuy.

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Brand Response

LetsBuy

Aug 29, 2011 02:37 PM

Dear Customer, First of all we would like to thank you for your interest in shopping with us. You had lived out your faith on us and made an order for which the timely updates have not been provided. Your comments regarding the service you received at our site are very important to us. We want customer’s to enjoy shopping at Letsbuy.com, so your testimony of a disturbing experience is a serious concern for us!! Please allow us to express our deepest apologies. You deserve only the best service, especially when you take out time to go through our online catalog and hence decide to shop from the same. We have discussed your review with the concerned team and would work to value it further as well! To demonstrate our commitment to service excellence and as a gesture of apology for our service failure, we have escalated your issue to the concerned department and have already directed a care member to compensate for all the concerns caused to you. We will steadfastly remain fixed on our commitment and work to have you updated on immediate basis. Once again we truly appreciate your patience for bearing with us. Thanks for bringing this to our notice. Looking forward for a fruitful association!! Yours in Service, Team Letsbuy!