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Anila KP@anilakp

Nov 01, 2011 11:16 PM, 1384 Views

Got a defective Product (Samsung Galaxy, headset)

Hi,

I orderd a Samsung Galaxy with an offer. I got it without delay but got a defective piece. The touch screen does’t work at all and I can ony see a white screen/no sound, and the blue tooth hand set even does’t work at all

I don know how both these devices don work? Does they have any list of damaged products?

order number LSB-550485

Kindly request you to replace these ASAP

Anila

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Brand Response

LetsBuy

Nov 03, 2011 02:59 PM

Dear Anila,We are sorry to learn that the mobile and headset you have received are having certain issues. Thank you for notifying us about the same. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We guarantee to replace the faulty product delivered and for the service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing this matter to our attention.Yours in Service,Team Letsbuy