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Pravin Sethia@pravinsethia

Jan 05, 2012 09:54 AM, 1650 Views

(Updated Jan 05, 2012)

Defective Samsung Galaxy R received

I ordered a Samsung galaxy R on 27th December 2011 and the order number is 749354. I received the product on time (thanks for that).

However, the phone is defective and does not get charged. I verified that the charger is fine and works with other mobile phones.

I tried calling customer care but no one picks up and there has been no response to my emails either. I would request letsbuy team to look into this and try not to leave a bad experience for me.

Thanks,

Pravin

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Brand Response

LetsBuy

Jan 05, 2012 12:11 PM

Dear Pravin,You are a valuable customer of ours who had trusted us and placed an order for a Samsung Galaxy R which you are facing some issue. It was thoughtful of you to inform us about the same as it provides us the chance to notify the concerned department and review our procedures to ensure that this cannot happen again.You deserve the best service, especially when you take out time to go through our online catalog and hence decide to shop from the same. Your Review has been forwarded to the concerned unit and your replacement has been scheduled.Meanwhile, a care member has been directed to demonstrate commitment to service excellence by assisting to you at the earliest.Your support is important to all of us here as a team. Also we truly appreciate your patience for bearing with us and look forward to your continued patronage.Looking forward with you.Yours in Service,Team Letsbuy