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LetsBuy

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1.8

Summary

LetsBuy
Rohan Kulkarni@searchrohan
Jul 07, 2011 01:46 AM, 2499 Views
(Updated Jul 07, 2011)
Its not that bad at all !

I recently just booked a samsung google nexus s with COD on letsbuy(this was my first online buy and I was quite tensed). I was quite content with their services, their response to my phone calls, etc. I booked my cell on 26th and it came on 4th of July . One problem though was with the product’s status update. They could make it more accurate.It says’still in process’ lol .


CONS: -


Well I dont know about blue dart, but aramex services were found to be really slow, and not so efficient.Maybe they need to change their providers to help improve their image? . I had to go the aramex office to collect the package. Otherwise it could have taken two more days. I forgot to mention the package was delivered from delhi to pune . And aramex took 10 days which is a lot! .


I certainly had no issues with the quality and services provided by letsbuy . Thank you so much guys.

(5)
Dear Customer,First of all we would like to thank you for your interest in shopping with us. You had lived out your faith on us and made an order for Samsung Google Nexus S regarding which the timely updates have not been posted to you. We could understand how much inconvenience it might have caused to you and hence we apologize for the same.In light of the current state of the economy, and in today’s competitive online e-commerce industry, customers expect the best value for their money. Letsbuy.com strives to provide this value through a mix of safety, on-time performance, courteous and professional service, and wide range of options to make choice from. We want to make online shopping with us a convenient and trouble-free experience for our users and we are truly sorry we failed to do so on this occasion due to the delay in the updates.To demonstrate our commitment to service excellence and as a gesture of apology for our service failure, we have escalated your issue to the concerned department and have already directed a care member to compensate for all the concerns caused to you. We would be highly obliged to you if you could pass on your order and contact details for the same.Please allow us to express our deepest apologies. You deserve only the best service, especially when you take out time to go through our online catalog and hence decide to shop from the same. We have discussed your review with our team and would work to value it further as well!Once again we truly appreciate your patience for bearing with us. Thanks for bringing this to our notice. Looking forward for a fruitful association!!Yours in Service,Team Letsbuy!
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