I ordered a LG Split 5 star AC on 25 May 2015, which was delivered to me on 26 May, 2015 afternoon.
Therein we placed a request to flipkart asking them to provide only the LG technician for installation,
which they confirmed to send.
.
The installation guy came the next day and installed the AC for which he charged Rs. 2100
The Ac cooling was marginally low and we thought it might be due to the scorching summer heat of Mumbai.
But in a week we realized that something is wrong with the AC Cooling and placed a complaint to LG on 6-6-15 and a
LG technician came to check the AC and informed us that the AC was not properly installed and there was a
loose nut connection done by the AC installation technician to its Cooling Gas, due to which the gas got leaked. The LG technician then called the installation guy whose number was shared with us and he informed the LG technician that he was from the flipkart AC installation team and not from LG.
We placed a complaint to flipkart on 7-6-15 asking them for a quick solution to our AC which is not in working condition, due to the faulty installation by their installation technician and also questioned them why they didn’t send us a qualified LG brand technician for installation which was earlier intimidated to them by us.
Flipkart just said sorry for the inconvenience caused and registered a complaint(Complaint no: 150607058471) which was not attended in three days by them, when we called again on 9-6-15 they assured & informed us that the problem will be
solved by 10-6-15 by 6.30 pm.
Now by 10-6-15, past 6.00 pm no one is even called for the service and flipkart seems least bothered!
Update1: Again after calling customer service the Flipkart representatives added two more days to resolve the issue.
Update2: No follow-up even after second deadline i.e., 12th June 2015. Pathetic!
I feel the LG customer service is at fault for not sending proper Technician free of cost, Flipkart would not even be involved if LG took care of its customers.