This is definitely a bad buy.
If you put small cloths like Hand Kerchief or Socks, they may get stuck between door and drum. This product makes holes in your cloths.
LG Support team is pathetic. They would never give you reason as to why the problem and what is the root cause. They will only give you first aid.
Do not waste you money on this product. If you are buying, get ready to expect holes in your costly and most liked cloths