I purchased a LG 1ton split a/c [model no : LSA3NWZVF1] from Satyam Electronics, Bandra, Mumbai on 26/2/09. Earlier I had a another brand which lasted for 1 year only, the main problem being their after sales service. Looking at the advertisments in media and print I decided to go for LG, ignoring all the warnings against the decision from my friends and colleagues. Ideally a person buys ab a/c for comfort and cool, noise free environment, but to my surprise it is a big headache to deal with LG. ( LIFE IS NOT SO GOOD )
After installation it worked nicely for some time and cooling was good but no body turned up for servicing. I rang them up and the technician came and did the servicing. I inquired whether I would have to remind them for servicing each time, and I was told that they had my record in their system, and that their technician would come as per schedule. I am a practicing doctor and this a/c is fitted in my cabin. I am writing this complaint in a very hot atmosphere due to LG.Had I listened to my well-wishers, such inconvenience could have been very easily prevented. I have purchased a Samsung a/c for my room really speaking I have no complaints against their a/c or after sales service.
It is a shame that such a global brand is treating its customers with such a laid back attitude. I have complained to they’re service department but till now I have not received any response what so ever. Life would have been a lot better without LG.
Dr prem Kodnani