The Poorest customer service from Saidapet office continues even after 6 months; I wrote the initial review on this some 6 months back; still the same old status continues.
Staff do not pick up the phone; when they transfer to corresponding section the other staff don’t pick up the phone; now a female officer is heading the branch; 2 months back, I raised the complaint since I was not able to access my loan account online.
I mailed them; later some 8 days back, I called them and I spoke to the head and got her mail id itself; and complained her also; still the same old status continues; no response from them.
These people are bothered only about selling their product; that’s all; post sales service is not their concern;
Every time, the customer has to visit their office; the department still living in 70’s and 80’s and they don’t like the words such as online/phone/internet etc.
People have to visit their office and stand in lengthy queue. then only they will serve! Poor attitude!
God save the customers!
The office is in Saidapet and numbers are:
044-24313911, 12, 13, 15