Hello,
I am an extremely disappointed customer of LICHFL. I would like to share my very bad and pathetic experience with LICHFL.
I have a salary account with HDFC bank and I applied for the home loan with LICHFL, after a very long one month my home loan got processed and got approved. At last, after all the processing fee and stamp fees and every thing was collected, LICHFL got rejected my loan due to my poor condition of my old parent documents. (we have copy of new documents).
I know very well that my documents were not in good conditions but it is readable and I showed it to the LIC agent (Umapathy Tambaram Branch) who processed my loan and to the manager who stayed in Saidapet.
At the final stage when releasing the cheque they rejected my file. I don’t know why Saidapet manager accepted it in the first stage and rejected at the final stage.
An agent by the name Umapathy from Tambaram also received a very bad experience with him. We showed all the documents at the beginning when we signed an application form, at the first stage he might have showed the files, but he dint do that.
Totally disappointed, very poor customer service, unprofessional agents, No one owns the responsibility. The agent Umapathy, his attitude is pathetic and does not help in need. I really need explanations.
Regards,
G, Padmaja