When I call customer service, no one picks the call, neither toll free nor office numbers.
Staff is lazy and late to respond. However, we have to pay the penalty.
Agent name: B.V.RAO - Initially introduced many offers to policies. After purchasing this guy will not respond to any calls. This is my personal experience.
Customer portal is pathetic and you can not do much with the information provided their.
My suggestion is not to go for LIC Housing loans. Instead you can try PNB, HDFC and SBI banks are much better. https://saverable.com/home-loan. This website gave some ideas for Home loans and I purchased a product from Kotak Mahindra. Thanks saverable.com