My baby was born on 31 March-2016, I have opted Lifecell for baby
they promised the 10000 worth of goodies, and there is person called Kuntal Acharya
kuntal.s@lifecell.in, after they took the aishwaryasingh23ment, they never responsed and I written a email to life cell also no reply, if they are not responding for this simple issue, then do we expect they respond to urgent issues
the are not at all feasible persons
I have mailed them around 25 days before till now no resolution.
see the email
From: Aslam Latheef
Sent: Wednesday, April 13, 2016 10:21 PM
To: LifeCell Customer Service Team
Cc: Kuntal Acharya
Subject: Re: Irresponsibility - Kuntal CRM no: 160000200503
Hello
It was my mistake to enroll with lifecell, I would never recommed any one else from here now.
I would make sure this updated on Practo, MouthShut and as well I will file a complaint in consumer forum with all these emails.
Its already been 12 days, do you expect all those goodies will be helpful even after my baby is grown? Or do I need to ristrict his height and age
Many Thanks
Aslam latheef
From: LifeCell Customer Service Team
Date: Tuesday, 12 April 2016 at 10:41 AM
To: Aslam Latheef
Subject: Re: Irresponsibility - Kuntal CRM no: 160000200503
Dear Valued Client,
Greetings from LifeCell!
We truly regret the inconvenience caused to you.
With reference to below email we write to inform you that we have already forwarded the request to the relevant department.
We request you to kindly provide us couple of days for the resolution. Once we received revert from team we will update you regarding same.
If you require any assistance, get in touch with us on our toll free 1800-419-5555
Warm Regards,
KalpAnasultan K
Customer Care
From: "Aslam Latheef"
To: "LifeCell Customer Service Team"
Sent: Saturday, April 9, 2016 9:41:50 AM
Subject: Re: Irresponsibility - Kuntal CRM no: 160000200503
Was there is any update? I tried calling him no update till now,
I ill wait a while and file a complaint with consumer court
Sent from my iPhone
On 08-Apr-2016, at 3:31 PM, LifeCell Customer Service Team wrote:
Dear Valued Client,
Greetings from LifeCell!
Thank you for writing to us, we acknowledge the receipt of your request. We write to inform you that we have forwarded the request to the relevant department. We request you to kindly provide us a couple of days for the resolution of the same. Once we received revert from team we will update you regarding same.
We regret the inconvenience caused to you.
If you require any assistance, get in touch with us on our toll free 1800-419-5555
Warm Regards
Tarrannum. S
Customer Care
From: "Aslam Latheef"
To: "Lifecell - Care"
Cc: "Kuntal Acharya", complaint@lifecell.in
Sent: Friday, April 8, 2016 2:50:50 PM
Subject: Irresponsibility - Kuntal