The annual maintenance or amc pkan is fraud. It seems they have saved my number and decided to not pick my calls. There is no number where you can get any response. Its a fraud. No trust in livpure or its customer service. Even if they reply to your email the service will not be done. They just keep apologizing and will keep assuring you that they will call back but they will never do it. We lost 13700 for a four year amc plan. Going to consumer court. Will not leave them so easily.