Firstly, we really liked our experience with Livspace because of our interior designer, Vibha. The way she designed our home interiors and executed the project - she changed our house. She has become very close to my family and she always helped us find the best solutions for our home. For example, instead of replacing all our furniture with new pieces, she suggested ways we could alter a few furniture items to improve our home interiors.
Project execution was very smooth too. We were worried about delivery of the units and project timelines but everything happened on time. The execution phase was excellent! I really appreciated the fact that I didn’t have to visit the project site too many times. There are some parts where things could have been done in a better way. For example, the curtains should have been measured and tested on-site rather than just the Livspace Experience Centre. However, overall things were done very well.
My apartment is in a Sobha building so I had almost decided to go ahead with Sobha Interiors. I thought that going with their in-house designers would make the process of getting my home interiors done smoother as they would be able to coordinate well with internal teams. I had also made an initial payment with them but they were unable to guarantee that they would do end-to-end work on my home interiors. So I went ahead and connected with a few independent interior designers and architects as well as small interior design companies. However, I felt that it would be risky working with them and I was afraid that after money had changed hands, they would not deliver on their promises.
I found out about Livspace through my own research. I was looking for interior designers who provided end-to-end solutions when I came across Livspace’s online reviews and videos. I obtained their contact details online and gave them a call. Later, I decided to visit the Livspace Experience Centre in Gurgaon. The staff there was very warm and it was a great learning experience for me. I decided to stick with Livspace as I knew that they are a trusted brand and if something went wrong, there would always be someone that I could connect with and raise issues with. In spite of evaluating other interior designer options where the overall cost would be lower, I decided to go with Livspace.
Another designer assigned to our project - Pooja, went to the markets herself to buy furniture units and futures for our home. She went to Banjara market in Gurgaon herself to help us get the right products for our home. Livspace’s personnel went above and beyond for us - who else would do this?! There is some follow-up work required in my house so I’ve already gone ahead and requested Livspace to take up the project. I have made the payment and Pooja is working with me again. I am very impressed with the way everyone from Livspace worked on my project and I never hesitate to compliment them when talking to my friends.
I would also like to give a shout out to my project manager - Amit. He ensured that all the installation work was done as per our requirements. He was very organised and I think the project met deadlines because of him. The only issue I had was with the post-sales team. There were a few issues for which we called Livspace and asked them to resolve.
Our design is very simple - we weren’t looking to show off how much money we spent on our home interiors. We wanted functional and durable units that would be easy to maintain. The quality of our home interiors is great and Livspace’s service is commendable too.