I always prefer Jet Airways. This time Lufthansa had a seat sale and I got a little price less than Jet Airways. So I took a chance of flying in it. It was a horrible shocking experience. I had to go from Toronto to Chennai and from Delhi to Toronto via Frank Furt. When I boarded the flight I found some old aunties to be the air hostess. They have no smile. I asked for a eye mask and a ear plug. Their answer "WE DONT HAVE". They served the vegetarian meal first and then started serving drinks. They assumed that vegetarians don’t drink Red Wine. They talk to Germans nicely. When Indian co-passengers ask any thing, their face frowns with a question mark.
At Frank Furt, there was no assistance at all. The crew members just were hypocritical but absolutely useless. They were treating Indian passengers like students and they behave like teachers. The flight was delayed in FrankFurt. No announcements for the delayor causes. Crew members also do not know anything. No eye mask, horrible leg room, crampy seats, cheap quality head set, and no Indian movies in a flight that makes money from Indian passengers. The flight took off finally at 1 PM and then they thought of serving food at 2 PM. I dozed off. They skipped serving me any drink because I am sleeping. Evening I developed head ache and desired a cup of coffee. They refused to give. They informed that they don’t serve coffee. While returning at Delhi counter, where we are supposed to check in and get boarding pass, it was utter confusion. Very long queue and counter clerks were totally unfriendly.
At 2.30 AM when I boarded the flight I was shocked to note that even there is no television in front of my seat. It was an extremely disgusting experience. Even if Lufthansa offers me a fabulous discount, I will NEVER NEVER BOARD THEIR FLIGHT. They treat Indians badly, totally absence of courtesy. None of them are trained with what is "Customer service". It is managed by a few OLD aunties. They don’t consider them stewards, They imagine them to be grand mother and teacher for the Indian travellers. Dear Indian friends,
Never take a chance on Lufthansa. It is not a plane, it is a prison. My Rating : Check in Counter: 1, Flight attendent - 0, seating space - 2and Punctuality - 2. It is a Garbage experience.