THIS IS THE INCIDENT HAPPENED WITH MY FROTHER RECENTLY.
I HAVE EXPERIENCED THE COLD SERVICE AND INHOSPITALITY OF LUFTHANSA.
ALSO I HAVE SO MANY FRIENDS WHO HATE THIS AIRLINES BUT SOMETIMES HAVE TO FLY ( MAJBOORI) YOU KNOW ???
THE EXPERIENCE AS NARRATED BY MY BROTHER SATISH GUPTA IS AS UNDER:-
RE : FLIGHT NO.LH 757 FROM BOMBAY TO FRANKFURT
DATED 1ST DECEMBER, 2005 DEPT.3.25 ARRIVAL
7.45
CONNECTING FLIGHT NO.LH 502 FROM FRANKFURT
TO BUENOS AIRES
I AM A REGULAR TRAVELLER AND SOMETIMES USE LUFTHANSA AIRLINES.
THIS TIME, I HAD A VERY BAD EXPERIENCE RIGHT FROM THE
TICKETING. I WAS FLYING BUSINESS CLASS GOING ROUND
THE WORLD FROM BOMBAY TO FRANKFURT AND FRANKFURT TO
BUENOS AIRES WITH HAULT IN FRANKFURT FOR 14 HOURS. I
REPEATEDLY REQUESTED MANY A TIMES TO THE RESERVATIONS
AS WELL AS SALES DIRECTLY AND THROUGH MY AGENTS AND
EACH TIME THEY JUST TURNED MY REQUEST DOWN. NOW, I
HAD NO CHOICE SO I BOOKED HOTEL SHERATON AT EURO
139.00 ON MY OWN.
MY PURPOSE TO VISIT BUENOS AIRES IS PURELY BUSINESS
AND I WAS TO BE THERE ON THE 2ND BECAUSE THE
EXHIBITION (IN WHICH WE HAVE PARTICIPATED) STARTS FROM
THE 2ND. AFTER CHECKING IN THEY CHECKED MY BAGS ALL
THE WAY TO BUENOS AIRES AND I WAITED TO TAKE THE
FLIGHT FROM BOMBAY TO FRANKFURT ALONG WITH A FEW
HUNDRED PASSENGERS ALL WAITING AT THE AIR CRAFT GATE
RIGHT UP TO 7.30 WITHOUT ANY SERVICES OF TEA, COFFEE
OR SNACKS. THEREAFTER, ALL THE PASSENGERS GOT UPSET
AND THESE PEOPLE FINALLY ANNOUNCED THAT THE FLIGHT IS
CANCELLED AND THEY DO NOT HAVE ANY HOTELS AVAILABLE
AND THERE IS NO WAY THEY CAN GET THE EMIGRATION
CANCELLED SO ALL HAVE TO WAIT 1 ½ HOUR TILL THEY
MANAGE THINGS AND THEN THEY OFFERED BREAKFAST.
A FEW ADVENTUROUS AND DESPERATE TRAVELLERS LIKE ME GOT
OUR WAY TO THE EMIGRATION AND PUT OURSELVES IN AN
ALTERNATIVE FLIGHT WITH GREAT DIFFICULTIES AND ALSO BY
FACING DIFFICULTIES OF INDIRECT FLIGHTS AND LOSS OF
TIME. EVEN TO MY REPEATED REQUESTS TO ENSURE MY
BAGGAGE IS IN THE FLIGHT SO THAT I CAN GET IT IN
BUENOS AIRES ON TIME FOR MY EXHIBITION THAT IS ON THE
2ND DECEMBER, THEY DID NOT CO-OPERATE AT ALL AND TOLD
ME THAT I WILL GET THE BAGGAGE ONE DAY LATER. BY
THIS, I WILL LOSS MY BUSINESS BY MINIMUM EURO 1, 00000
BECAUSE I WILL BE IN EXHIBITION WITH NOTHING. MY
LOSSES ARE AS FOLLOWS :
EURO 139 FOR HOTEL
EURO 100000 LOSS OF BUSINESS
EURO 150 PERSONAL ITEMS BOUGHT
EURO 500 UNNECESSARY TRAUMA
TOTAL LOSS : EURO 101789/-
PLEASE ENSURE THAT THE ABOVE CLAIM IS GIVEN TO ME AT
THE EARLIEST.
REGARDS / S. GUPTA
PASSPORT NO.Z 1590515