On a Lufthansa flight from LH761, Delhi to Frankfurt about 2 minutes after take off the water started dripping out of the ceiling exactly on me (48A) and I was almost half wet condition. I have requested for changing the seat to cabin crew and my request was rejected straight way with "sorry, Flight is full", however I can see there are couple of seats available in Flight.
I was scared about the behavior of Lufthansa Staff and the way water was dripping on me.Secondly in wet condition I was taking a nap for a while. During this time meals was served in flight. When I woke up and requested for status of my meal, crew told that there is "No food for me as I have complained them for dripping water". I finally went to other crew member requesting for food, she gave me 2-3 chocolates and tomato sauce. She told me next food will be served before 1 hour of landing at Frankfurt and you have to bare till that time. I was shocked by this behavior of cabin crew towards passengers.
I really like to know following few points from airline
Why water is dripping inside the flight?
If so why my seat was not changed? if required why class can not be changed?
Even if special meal was request how it got over without serving to me?
Do Lufthansa treats passenger like no foods, no change in seat for complaining on board?
Below communication emails with Lufthansa customer representative. Hi Lalit,
Thanks for your mail. I am happy to see that some one cared about feedback given by me.
I like you to note the following points on your mail.
- They also informed us that the passenger was told to be on the same seat till the time the flight is air borne. As at the time of taxing and take off they cannot do these changes. We wish you would have contacted them again for the change in seat as the flight also had certain seats available.
Comment: When I informed to the Crew about the incident , straight reply came to me " Flight is Full and if I want then they will workout". After seating with wet cloths for 2 hours, I was in very uncomfortable situation for going back and asking for change in seat.
- We did check with our crew on board on flight LH761/10Jul10 and they did apologize that they could not offer you the requested meal booked by you. As the staff had to prepare for the next service within some time, they could not offer you the snack which was served late in the night.
Comment:I like you to check with crew again after I requested my special meals, how much time they given next service of food? I really counting on watch, they took more than 2 hours. In that unbearable situation passenger seating near to me offered candy bars to me. it was very awkward situation to take a candy bars in flight from side passenger, but Lufthansa left me with big NO option.
I like to know why Lufthansa offers Special meals selection online or at the time of booking in this case? I feel if special meal requested then it should be available for me at any time. If I request more than requested then case will be different.
I appreciated your offering of 5, 000 compensation miles to me. What the use for these miles to me after suffering this pain? How you assure I will not get engage with same situation again in return travel with Lufthansa to India?
Waiting for your reply. Feel free to reach me at 1-847-955-8330
regards,
Pissed of by Lufthansa
On Fri, Aug 20, 2010 at 6:22 AM, wrote:
Dear Mr. Anil,
We thank you for your feedback Dt: 23Jul10 concerning the incident mentioned by you.
At the outset, we would like to express our sincere regrets for the impression you must have gained on account of the feedback mentioned by you. We forwarded the details to our crew management and would like to offer you the following feedback. Our crew management and the crew on board has apologized for the incident of water dripping from the ceiling of the aircraft and advised that it is a very unusual situation.
They also informed us that the passenger was told to be on the same seat till the time the flight is air borne. As at the time of taxing and take off they cannot do these changes. We wish you would have contacted them again for the change in seat as the flight also had certain seats available. We do realize that you must be in a very uncomfortable situation and would like to again apologize on behalf of our crew.
Mr. Anil, we would like to address the feedback which you have given referring the meal service. We did check with our crew on board on flight LH761/10Jul10 and they did apologize that they could not offer you the requested meal booked by you. As the staff had to prepare for the next service within some time, they could not offer you the snack which was served late in the night.
We definitely would not want our passengers to remain hungry, it was due to the service restriction that they could not serve you with the snack.
Let us assure you that it is always our honest endeavour to fulfill the expectations of our esteemed passengers and make their travel, utmost comfortable and trouble-free. In an attempt to mitigate the predicament undergone and as a special gesture of goodwill we would like to offer you 5, 000 compensation miles for your loyalty towards our carrier. We shall credit the same once we receive a confirmation from you.
Please be assured that we lay great stress to constructive criticism such as yours as it gives us the opportunity to review our service standards at periodic intervals. We value your patronage for our carrier and thank you for taking out the time to let us know of your experiences with Lufthansa.
We look forward to another chance to display our commitments to you and remain,
Yours sincerely,
Lalit
________________________________
Lalit Bhagwanani
Customer Relations
Lufthansa German Airlines
BOMGP
Chhatrapati Shivaji Inetrnational Airport
Room No. 270, 2nd floor, Terminal 2B,
Sahar, Andheri (East)
Mumbai- 400 099