I wanted to rent my property in Chennai.
I put out an ad on magic bricks app.
After 2 or 3 responses the app said my free responses were over and I have to subscribe for gold or diamond plan .
When i click the response tab it takes me to the premium.paid tab.
I opted for gold plan and the executive suggested for diamond plan .I made a payment of Rs.3000 for the same on 20th september .2022
Today is 27th sep 2022
He said the MB team would come to my place to be rented, take photographs and upload and i would get X number of responses for y number of days.
After one week , still i was not allowed to view responses saying I have to subscribe to premium plans .
There was a call three days back when i said i was not allowed to view responses nor has any photoshoot been done..i was told there was some error at there back end and it would be resolved in 3 to 4 hours and my ad would be live .
No response aftrr that..
But surprisings whenever i make a mock attempt to make a payment and stop. Immediately there is a call asking for payment.
I called a number given in the payment portal to continue with my payment and a dude answered.. I told him.details and asked why no response ..he said i have contact a different team called support team..and yes ..there is NO number visible to contact support team.
I have blasted the dude and am going to take consumer action for deficiency of service, cheating, fraud and causing mental.agony.
I may add , at the same time I am parallely using nobroker and their response and service is excellent.