Once MY FRIEND had an opportunity to visit MAGMA HDF GENERAL INSURANCE COMPANY in a Metro city viz MUMBAI for insurance of Two wheeler Bike. Firsthe felt that the awarded staff in front office is very adamant to listen basic problem in insuring the vehicle.He was unable to assess the reason hidden behind their activity.He was to waste his precious time for several minutes. At last he was directed to contact Scale 1 women officer. Thank God. She had paid little patience and completed work in accepting the insurance. Still I wonder to guess the basic reason hidden behind the behavior of Clerical staff in the companies. Cant the management take any action against the clerical staff who are so adamant in their activities. Wondering.