Last year had booked 19 nights . On booking of 10 nights there was one night free which one could redeem, within one year. When I tried to redeem my rewards night, they say that their tie-up with the hotels no longer exists, hence they cannot redeem the free stay I am entitled to. Is that my problem? They had promised the rewards and don’t stand by the rewards promised.
In fact since I had nineteen nights I was planning to book one more night with them so that I would gain one more free night. So I calculate my loss with #hotels.com as almost 16000/- sad how they can get away with all this.