I had sent a complaint to MTNL Vigilance through the Website on 2010-03-21, 00:07:15
My trump balance was reduced by about rs.50 on mar.5 between noon and midnight, without being used. I booked 2 complaints nos. Cc1003192253 and cc1003195749, but they were both closed as resolved! I suspect mtnl employees of diverting funds from my account to theirs. Please investigate." The complaint reference number is 78232 for tracking above complaint. Obviously, i do not expect mtnl to cheat its customers.
I am writing to you though the amount is small, as it could be part of a much larger racket, and request you to ensure suitable action is taken at the earliest."
When i did not receive a reply, i sent email copies with a reminder to :
1. Shri peeyush aggrawal, chief general manager (ls)
2. Shri bhim singh, general manager (vigilance)
3. Shri rakesh tumane, general manager (finance)
4. Shri satyapal singh, general manager (central)
I finally received their clarification as under "from the attached logs, it can be seen that the subscriber has opted for the bidding service for premium dolphin/trump numbers. For this, the user had logged on our homepage (https://mtnlmumbai.in/ ) and
Selected the link for premium number bidding. After this a validation key is sent to the subscriber on his mobile through sms. When he logs in again with his username and validation key as the password, a sms from 512340050 is sent to deduct rs.47/- as the charge of using this service.
Therefore the amount of rs.47/- was charged to him for the usage of bidding for premium numbers.
Thanks & regards
Sandeep singh
Tl-operations"The matter rests with my clarification as under: "i did not bid for anything at all, can you not understand?
You state:
"from the attached logs, it can be seen that the subscriber has opted
For the bidding service for premium dolphin/trump numbers. For this, the user had logged on our homepage (https://mtnlmumbai.in/ ) and selected the link for premium number bidding. After this a validation key is sent to the subscriber on his mobile thro sms. When he logs in. Again with his username and validation key as the password, a sms from 512340050 is sent to deduct rs.47/- as the charge of using this service."
I did not receive any validation key. I did not log on with username and password. Your logs seem to be fabricated! I would not escalate an issue for rs.47, but i cannot accept such deception!
Prof. Percy shroff