Dear Mr. Anand,
I have waited to write this letter for almost two years and completing 50000 km on your most favorite car XUV 500. Mr. Anand, You have let me down completely after being loyal customers to ur company for decades.
I was born to a Mahindra loyal family –Jeep(KLD 9535) in 1969 and my Dad upgrade it to a International and then MM540. When Even my first 4 wheeler was MM 540 and I have upgraded to a scorpio and finally to XUV 500.
Before getting to my nightmares, let me appreciate for ur Look and Style, ?Comfort, Pickup good, ?Mileage, good Features & design. But u have screwed up the quality of the components.
Now Let me drive through 2 years of hell!
1. First at 6000 km, the music console got conked off, of course they replaced it quickly.??
2. Power steering went out of gear at mysore, they say fluid leak, it took 2 hrs for the pick u truck to arrive and 4 days to get the Xuv back home at Bangalore.
3. V were all set for the Diwali holidays to Wayanad, another deep purple song “smoke on the bonnet, clutch on the sky” , next beak down clutch gone for a six, no stock at service center, delivery... after1 week
4. Break is expected to get in to same boat again, expecting total recall by jan 2012, told by company representative
5. Music console again got screwed, stopped working again 6 months after first replacement, on 8.12.12, ( 30000km) I was directed by the service person meet a mechanic at koramangala bangalore. He did some soldering work for almost 2 hrs, showed me how fantastically its working. But it lasted only for one day! Again back to pavilion. Reported the complaint, but mahindra has no system of recording. Finally got the entire unit replaced.
6. The next in the line was -brake pad, given it to service station, they have replaced with the ver 2.0, as per them one more version is come already ver 3.0 not available with them so I had to get satisfied with of break pad ver 2.0 to add as per the service center they have also replaced the bushes since it was totally worn out.??
7. Another outstation trip back home in the RAINY night 8.2.13, viper refused to move. I had to get back home with ancient system- tobacco leaf cleaning. (Got it replaced after one whole day- as per the service center the electric system connected with the viper was also not working, any way they fixed it FREE of cost ( Mr. Anand Mahindra- where is the time value)?
8. Another trip to Wayanad, middle of the Jungle, brake drum started making lot of noise, Also some noise from near the shocks ( around 40000 km), We were all praising mr. Mahindra for his best car of year 2011, 12, 13, 14, 15… and best in customer satisfaction year. ( Even though we were scared of the elephants, Mr. Anand, u made us all laugh). Finally got it replaced from Bangalore service center.
9. Again music console conked off for the 3rd time. Service center, claimed they replaced. 45000 km.
10. Another trip to my estates 2 days after 50000 km routine service, on my way back Clutch conked off Again before 50k to Bangalore. for the second time. Some how managed to reach back in 3rd gear and informed the service center –Anand cars, they have taken the car on the next day. Waiting for the result…
Nobody from Mahindra is contacted me till date about this other than to check about the service quality. Why aren’t u concern about the quality of the component?? Other than the Please write to customercare@mahindra.com. More than 10 of my friends (potential purchasers) contacted me for reference. I’ve mail them about my experience and ask them to take a call.
I was very proud of u when Mr. Tata appreciated about you & ur company, and one of the Indian company automobile company doing extremely well. I do expect from u a better response and make all loyal Mahindra customers to be proud.
Warm Regards,
Dennis.