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Makemytrip

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Summary

Makemytrip
Ujjaval Jayswal@ujjavaljayswal2012
Oct 26, 2015 11:51 AM, 4352 Views

MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

Tieup with guest house and sell with hotel price

I have some holidays and I wanted to visit beautiful place Coorg and I have did the Hotel Booking from a great brand name Makemytrip.com with this booking ID NH210687385609( Hotel Kaleghat Coorg Bm Road kushalnagar


I am very disappointed from the service that I got from the hotel which I have did booking from this site


Below are the issue which I have faced in the room that site has charged me for


1) No cortans on the Window


2) no towel no shop not even single glass to drink water


3) no single hanger in the bathroom at least for towel so that the females have to come


Out and dress in the room where there is no cortans on the windows


4) no telephone in the room to communicate to the reception so we have go down on reception for any single things


According this issue I had mail on makemytrip support but there is no response till time .on 24th I had contact to customer services and ask them to resolve the issue but they are not able to help and finally they ready to give 1 days full refund due to pathetic services of hotel .


But story is not end here they are not willing to refund but ask me to use hotel Vouchar


Very pathetic and horrible services so now on word I will never book any single ticket from this site

Issue Resolved
(2)
Dear ujjavaljayswal2012,Greetings from Make My Trip!We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.Apologize any inconvenience caused to you while dealing with us. Further in regards to your complaint please note that as per discussion with Hotelier we have refunded INR 895.60/- of one night stay and we would taking your feedback on utmost priority towards Hotel service to avoid such scenario in future.Assuring you best of our services.Regards,Team-MakeMyTrip Care
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