Well, after becoming a victim of makemytrip.com, I am harassed, frustrated and looted and thought of writing a review for the welfare of others but I am shocked to see that there are already hundreds of such reviews and still these shameless people are running their company by cheating and looting others. They don’t have any fear of law and order. I feel like we all victim should come together and should take them in court. Anyhow, I will just copy paste the letter written by me to their customer support fro everyone to see.
Dear Mr. Rahul Kaura,
On 9th February, 2013, I had done two return Ticket bookings from Dubai to Mumbai using makemytrip.com and with my HDFC Credit Card. The booking ID for both the booking is given below :
1) Booking ID - NN230165558594 – Return Ticket for Mr. Sapan Sheshnaryan Singh from Dubai to Mumbai with departure date as 31st July, 2013 and return date as 28th August, 2013. The Airline for both the sector was Indigo Airline.
2) Booking ID – NN230165558552 – Return Ticket for my wife and Son from Dubai to Mumbai with departure date as 4th July, 2013 and return date as 28th August, 2013. The Airline for both the sector was Indigo Airline.
The flight No. for both the booking and for both the sector (for departure and return) was same.
Due to some unavoidable circumstances I had to postpone my journey and our return to Dubai was cancelled so on 16th June, 2013 I called makemytrip UAE customer care No. 800- 01- 46342 where I asked the customer representative whether the departure date for both the booking can be postponed and return journey can be cancelled. For that I was told by your customer care representative that partial cancellation is not allowed and I will have to cancel the booking for both the sectors and will have to do a new booking. So before confirming cancellation I asked the customer representative to let me know the refund amount for both the cancellations. For that I was given below information:
1) Booking ID - NN230165558594 – The total amount paid by me using my HDFC ATM Card was Rs.14784 and after deducting cancellation charges of Rs. 4200, I was to be refunded Rs.10, 584.
2) Booking ID – NN230165558552 - The total amount paid by me using my HDFC Credit Card was Rs. 32, 364 and after deducting the cancellation charges of Rs. 4200 per passenger (total deduction of Rs. 8400 for my wife and son) I was to be refunded Rs. 23, 964.
After getting the refund information, I asked the customer care to go ahead with the cancellation. After canceling the ticket on 16th June, 2013 afternoon, I was provided Cancellation reference number as given below :
1) For Cancellation of Booking ID - NN230165558594 – The reference number was IN1306R6S88397.
2) For Cancellation of Booking ID - NN230165558552 – The reference number was IN1306R6S88438.
After cancellation confirmation of both the bookings, I logged in to my makemytrip account and found that for the booking ID NN230165558594 – the ticket status was updated as cancelled while for booking ID NN230165558552 – the ticket status for departure was updated as confirmed while for arrival it was showing cancelled status. Fearing any mistake by the customer care representative, I called the UAE Customer care again and informed them about the ticket status in my makemytrip.com account. For that I was again confirmed by the customer care representative that tickets for both the bookings and for both the sectors has been cancelled and I will be receiving a cancellation and refund confirmation mail very soon.
Later within an hour I received an e-mail from makemytrip.com that booking corresponding to booking ID NN230165558594 has been done and after deducting Rs. 4200 from the paid amount, I will be refunded Rs. 10, 584. A refund status link was also provided to check the refund status. On clicking it, I found the same information. The PDF file sent by makemy trip is being attached.
On 17th June, 2013, I received the second e-mail from makemytrip.com where in cancellation confirmation for the booking corresponding to booking ID NN230165558552 was done. The mail also contained the deduction information for the cancellation and was showing deduction of Rs. 8400 ( Rs. 4200 for my wife and Rs 4200 for my son), while refunded amount was Rs. 23, 964. Here also refund link was provided and on clicking it I found the same information. The PDF File sent by makemytrip.com is being attached for your information. On 19th June, 2013, I checked my credit card statement online and found that there were two deposits from make my trip of Rs. 7456 and Rs. 11010.
Confused with the deposited amount, I called the makemytrip.com UAE customer care number and a lady customer care representative informed me that for the Booking ID NN230165558552, Rs. 7456 has been credited while Rs. 11010 was refunded for the cancellation of Booking ID NN230165558594. Confused with the credited amount of Rs. 7456 for the booking ID NN230165558552 for which I had paid Rs.32364 and refund amount confirmed to me was Rs. 23, 964, I asked the customer representative to detail me about the credited amount . On hearing this she told that she is from US Customer section and the call will need to be transferred to Domestic section and asked me to wait. After waiting for around 5-8 minutes, another guy took the call and after obtaining my booking ID and hearing my issue told me that the call need to be transferred to International Section and I will have to wait and I waited for 8 minutes and before anyone can take a call, the call was dropped.
So after trying to get customer care representative from International section for more then 45 minutes, I decided to send an e-mail to customer care. I had sent the said e-mail on 20.06.13(Thursday) at 05.48 P.M. Later, on Saturday morning after seeing no reply from the makemytrip customer care, I called the customer care number again. And after experiencing the same transfer, wait and disconnect cycle, the third time call was received by the international section customer representative. On informing him about the issue he asked me to wait till he checks the problem. Later after sometime he took the call and told me that the cancellation for the booking ID NN230165558552 was done for only departure and return has not been cancelled. I was shocked to hear this since I was informed that cancellation of one sector is not possible.
Anyway, I told him that total amount paid by me was Rs. 32364 and refund amount confirmed to me was Rs. 23, 964 so even if one sector has been cancelled than why only Rs. 7456 has been credited. On listening this he said that there has been manual mistake done by the makemytrip.com and he is sorry for that. He confirmed me that the total mistake was of makemytrip.com and the balance amount for the refund amount of Rs 23964 will be deposited to my account. He again asked me to wait and after sometime the call was disconnected.
In the afternoon I was shocked to receive your below e-mail saying that the refund amount is Rs. 7456 and the same has been processed. After which I called UAE customer care again and your representative confirmed me that the mistake was of makemytrip.com and I would be getting the balance amount deposited within three working days. For our conversation, she has given the reference number as 130622030613. This is for your information and needful.
Regards,
Sapan Singh