This company has absolutely awful service. They may offer cheap rates, they may offer cheap packages. All that is great as long as it is fine. The moment you have a problem, they do not bother to help you resolve it. They simply do not care. After all, why would they care - they have already swallowed your money!
Example 1: Try getting on their’call centre’ to clarify anything. If you can get through in your first attempt, you should consider yourself to have won more than any Olympic Gold medalist has won.
Example 2: When a connecting flight is re-routed, I agree that is the airline’s fault. MMT however knows that the connection is important. They do nothing to ensure that the first flight is at a suitable time for you to catch your connecting flight.
Example 3: When a flight is cancelled for reasons of the airline’s choice, they do not refund the money. Not even when the airline has approved the refund, and returned the money to MMT. They still keep it instead of returning it to the customer. After all, a lot of people do not have the patience to wait in their exasperatingly long’customer service’ queue at the call centre. And if customers do have the patience and the tenacity to follow up - its ok - they still have extra working capital for a few days longer!
I can go on.
Its simply appalling that they just do not care about service. Why bother? The market size is huge, and the money(atleast once) is in their pocket!