I tried booking bus ticket from makemytrip.com thinking of it as a reliable company. Here is my horrible experience booking bus ticket with makemytrip.
Booked a bus ticket from hyderabad to Nagpur, payment method selected was net banking. Payment was successful but no ticket delivered. Called Customer care after 15 minutes to check on what is happening. Customer care acknowledged the booking and told me to wait 20 minutes and the ticket would be delivered.
Damn waited 12 hours and no ticket or any communication yet. Called the so called customer service again, provided all the information.Now they provided new reasons for not delivering the tickets
1) They are not able to get the booking in the selected bus. If you are not able to get the booking why the bus is available for booking?
2) 2nd reason there was some payment gateway error from makemytrip side.So they are processing a refund. They informed me because I called no email or phone communication.
So if you don’t call you won’t know whats happening. The refund would take 3 days to process, Seriously.
The Customer Service Representative suggested me to book another ticket. When I asked since you have my money already why don’t you process the same order for me. The answer is company policy, funny, if the money is paid why can’t they book the order.
I asked what is the guarantee that there won’t be any more technical failures if I book ticket again. No answer .
Technical Failure is an inconvenience to the customer and on top of that you have indian government like policies which asks customer to commit more money for the same transaction.
How idiotic. Please open a travel agency with manual processing, u do not deserve a place on internet.