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I recently booked hotel accommodation for stay for myself n my wife at Coimbatore just for one night on Make my trip .com
Booking Reference I’d: NH7118313841052. The booking was done 4 days in advance and the cancellation policy stated 100% refund in case of cancellation before 24 hrs prior to check in time .
To my surprise for the first time in life I had to cancel my Booking due to some personal reason which I did about 48 hrs in advance. But the refund provided was Rs.30/- less than what my initial booking amount was. Wonder why such a untransparent booking and refund policy Makemytrip.com has. Though not a great concern I felt I definitely need atleast an explanation. But happy that I got my refund in 7 days time but Rs.30 less than the booking amount.
Encl screenshot of the mmt.com booking.
Regards,
Shankar Natarajan.