I would like to inform the users reading my review of one thing: After posting this, I managed to get past the customer care (some how found some one who knew some one in MMT), the issues was promptly resolved and I was issued new (and CHEAPER !! and BETTER !!) tickets in the next two days.
So I would still say that MMT has the worst call center operatons ever (but I have not liked call center guys any ways, they do not know any thing and can never help you), I would retract from the over all image of mine that MMT-Is-All-Bad. But, they can be better !!
Read the incident now.
(updated 12th Aug-2008)
(the incident part was written below on 30th July 2008)
The site is the worst ever. I thought that they would be good, because they seem to be having some what better (and more updated) fares than other travel sites ... orbitz for example. But when I ended up booking the tickets it was a disaster.
Recently I booked a ticket on MMT. My Issue has been that they charged me money for a itinerary from
BOM-HKG (17th Aug night) and HKG-JKF(21st Aug 08). But, the site said invalid
booking umber. For the past 8 days I have been calling them and everytime I get the
same "We will call back within 2 hours". Never got a true call
back, taht resoved anything... All the callbacks (more than 15 already) started with me re-iterating my problem and then ended with
a) there is some operational error. Wee will call back
b) the ticket has not been confirmed by the airline. We will call back
c) There is a problem with teh accounts. We will call back.
d) The ticket has been cancelled (:-o .. this was a strange one)... when I said it is not possible, he immidiately stepped back and said We will call back
e) Once, one of the call center guys sent me a mail that
had BOM-HKG(17th Aug morning) and no flight HKG - JFK. Now how can you change the flight... so they said it is probably a tech error, we will call back.
f) After the above scene, I really frantic, so I did get a call back, immidiately, when they said " we will some how get you tickets. do not worry sir. we will get back in a couple of hours"
g) Sir, we are from the mumbai office. All major issues are handled by teh delhi office. I will make sire they call you by evening tonight.
So. I think all MMT does is cal back to make anotehr promise of a call back. No One actually has any idea about the problem of the person who booked the tickets, all they are worried is how to arrange for more call backs so the call center guys are kept busy... STRANGE !!
Regards,
Pranshu Sharma