This is regarding the MakeMyTrip Kerala trip package’NL2100252468954’.
The package included booking of a 4 star hotel’The Lake View resort’ Munnar for 2 nights(25th & 26th Dec) . This hotel was suggested by a MakeMyTrip agent only(namely Neha), who helped with various quotations and booking. The hotel was sold out and unavailable, which the hotel sales agent communicated to MakeMyTrip on the next day 22nd Dec morning itself. MakeMyTrip missed the communication from the hotel and didn’t let us know on the same. As a result we were denied check-in, after arriving at the resort on 25th Dec evening 6:00 pm. We then reached out to the assigned Relationship Officer(namely Vijayalakshmi), who then in coordination with MakeMyTrip backend team took 2 hours to book another hotel(Hill View), but a 3 star one. Next day we need to check out from there too, and after follow-up again with Vijayalakshmi, the next 2 star hotel(Emerald Inn) was booked.
For both days, we were charged for a 4 star hotel, and were degraded to 3 star and 2 star hotel. The MakeMyTrip Relationship Officer and team were fully incompetent, unprofessional and mismanaged in supporting the issues and we have to constantly follow-up with them, instead of they proactively taking care of our trip and issues with hotel booking. Because of this we lost time and it ruined our honeymoon stay at Munnar.
Another guy called Akshay fro MakeMyTrip called us during these issues with our Munnar stay, but instead of supporting us he was nagging with his own MakeMyTrip issues and charges.
No break-up of costs provided, and charged us higher(for 4 star) for hotels booked for 3 star and 2 star. No refunds initiated.
We are very disappointed, completely unhappy and unsatisfied with the services and support provided by MakeMyTrip, and won’t recommend anyone to avail MakeMyTrip travel package.