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Makemytrip

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Summary

Makemytrip
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Naren @samba_narendra
Jun 08, 2016 08:07 PM, 1876 Views

MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

(Updated Jun 08, 2016)
No Refund for Cancellation...its been 45 days

Hi,


I booked my ticket from Delhi to Chandigarh and it has been cancelled by airlines due to time change by airlines. And it was on may 4th 2016, also I got a cancellation request from Make my trip after 4 to 5 follow ups with MMT. Attached both screenshots from MMT and Airlines Cancellation receipt. Never ever go with Make my trip, they dont have proper hold with Airlines and their customers. We never interact with Airlines for any reason while booking, but when time of cancellation they are requesting to go to Airlines office and get refund. This is really insane.


The online complaint form thing does not work either. Tried posting a complaint and service request 6-7 times but received an error message repeatedly.


Basically there was no way I could cancel my booking and I lost my money. I am disgusted with the customer service of make my trip that boasts of brilliant customer care.


Thanks


Narendra Datta


9000366767

Issue Resolved
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(0)
(1)
MakeMyTrip
Dear Mr. Datta,Greetings from Make My Trip!Please be noted that for this booking ID: NF7293171927432, we have contacted airlines based on which they have asked us to share below mentioned details from passenger as a refund application would be filled, which would be taking another 3 months to get authorised by them for DEL-IXC sector.Hence we would request you to kindly share below mentioned details for claiming refund on your booking:? Scan copy of Government ID proof for passenger: NARENDRA DATTASSS.? Hand written and dully signed refund authorisation letter for Authorising Make My Trip to claim refund on behalf of the passenger(Do mention the ticket number i.e. 098-1725565937 on this letter).Do send us the scan copy of these documents on the email id through which we have reverted to you on your email id: sambanarendra@gmail.com.We thank you for contacting us. Assuring you best of our services. We would be waiting for your revert further.Team-MakeMyTrip Care
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