We moved to Mumbai from Bangalore using this . We had paid 3% of total value as insurance( 6000 Rs) There was no predictability in service. Goods reached in 2 days and they had promised 4 days so we had stayed in Bangalore but goods reached in Mumbai. Car reached after 7 days, they had promised after 3 days. There was one part broken in car also, 3 household goods were damaged . We sent mail given on their website, there was no response. Many weeks we followed for reimbursement of expense and they kept promising however nothing happened.
We had paid tip of 1200 Rs at Bangalore and 1500 Rs in Mumbai . We had also given Rs 3000 more than the quote to ensure that goods are packaged properly. They are cheat however all of them talk very nice. Haanji sir, yes sir abhi ho jayega. das minute mein account mein transfer ho jayega.
They are getting reviews written with 5 star here and may be at a few more websites. Blogs like mouthshut should ensure the genuineness of accounts who posts such reviews for any service provider.
It is a pity that we dont have any faster grievance redressal system and companies like these are taking benefit of the same.