I recently booked a Maruti ertiga limited edition from Kothari wheels, Vimannagar pune -at the time of booking they told lot of offers coming packaged with Limited edition and hence I decided to buy it - after one week they told none of the offer is available and for that extra money has to be given - I told it is ok accepting the fact that mistake can happen to anyone.
I booked this as a gift for my 10th wedding anniversary and booked the vehicle one month in advance so that I can get the vehicle on time - Kothari wheels representatives used to call me regularly till the payment is done - and after that there is no response - couple of days before my anniversary date I contacted them - they told fake responses saying the vehicle is dispatched from Guragaon factory and on the way - but later on I came to know that that is a lie.
I complained to customer care of Kothari wheels, they told they have contacted Maruti and that particular colour is in production and promised to deliver after 4 weeks - I decided to wait, but towards the end of 4 week time I got a mail saying the limited edition has stopped production and if you want can go for normal ertiga.
This is the heighted frustration I experienced and these dealers and Maruti have no place for customer emotions - it is my hard earned money for years to buy a gift for my wife on the 10th wedding anniversay - not only they spoiled that and ultimately making me wait for almost 2 months they just send a mail that colour is not available.
It is the worst experience from Kothari and Maruti.
Regards
Santhosh