This is in reference to the Job Card No. JC09001648 dated 27/04/2009 regarding the repair of accident hit Maruti 800 AC bearing registration no. DL9CK 9578 M/s Magic Auto (Mayapuri Workshop). Please note that while delivering the vehicle I clearly mentioned about the damage including the fact that the bunch of wires under the steering wheel has also burnt post the short circuit due to the accident(which has to be replaced). All these are evident from the description mentioned in the Job Card which was prepared by SA Mr. Bhagwan Roy, who also assured me about the delivery of the vehicle at 6pm on 30th April as mentioned in the Job card.
Subsequently have been speaking to the SA for about 2-3 times everyday and trying to understand the progress of the repair and time and again been pointing out about the status of the wires which are the most important component in the vehicle. During all this he had told me that the car will be delivered on time and hence took leave from office to take delivery of the car. While on the way to the workshop the SA called to say that the vehicle cannot be delivered since the wires are burnt and cannot be repaired (which is evident if one looks at the interior of the car) and the necessary requisition needs to given so that the parts can reach the workshop. At this point the SA passed on the call to his senior Mr. Nalwar who assured me that I will get the vehicle after 3-4 days.
Next day being May Day (1st may) and subsequently Saturday (fail to understand why the supply chain is not working) and Sunday. On Monday I called up the SA who informed that they still have not got the required parts and till Tuesday 1 pm. Maruti Suzuki has not been able deliver the parts to the workshop.
Now how does a person go about his daily routine without a vehicle and that too for no fault of his, but because of the callous attitude of Maruti Suzuki and Magic Auto. The manner in which the whole matter is being handled is very embarrassing and definitely creates a bad name for the popular car maker.
The Vehicle was ultimately delivered on 13th May (wedenesday) 2009.
Regards
Pranab Baruah
Shyam Vihar, Najafgarh
New Delhi