We had read about the good reviews on this place and thought will order a dinner for home delivery since we live in Adyar less than a mile away from the Hotel. The person who picked up the phone was courteous enough , took our order and assured that the food will be delivered in 45 minutes.
This was at 7.30 PM tonight , we went about our stuff and by 8.30 , I really was hungry and called the number back. Then the whole problem started , the phone kept on ringing or was busy but no reply.
We sent text messages , no avail. We waited till 9.00 PM , a good 90 minutes after we originally ordered and then actually went out to try get dinner from somewhere., Adyar , on a Sunday evening , is an extremely tough area to find a Hotel to eat.
So we had to drive all the way to Kooturpuram to find a small joint , that was clean and actually the food was not half bad. And , the best joke is that at 9.45 PM , someone from a different number called up and threatened us if we wanted the food or not. When asked why no one picked up the phone for the last 2 hours there was no reply forthcoming apart from the vague explanation that the bike broke down.
Subsequently we understood that several others have faced the same horror experience. Cannot believe that a restaurant does not have a working phone for 2 hours on a sunday night. Bottom line , in all my years of ordering and eating out , have never seen such an unprofessional behavior. Please give this restaurant a miss!!