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Matrix Mobile Operator

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Matrix Mobile Operator

Javed @akhtarjaved9

Feb 18, 2015 05:06 PM, 14100 Views

Cheating in tariff plan

They are looting in all ways

I bought post paid connection from metrix cellular at Delhi airport during my china to china visit they shown me the tariff on desktop but had not given me the print out. But I was shoked when they sent me the bill of amount Rs11927 for the period of 7days, instead they have shown even told me tarrif as follow:

1-Minimum charges Rs1399

2-Local call in China mobile Rs3.5/Min.

3- 10 min. Daily free talk time to India .

4- sms Rs 2.5/sms

But they sent the bill in that no free talk time to India, local call charges and sms charges Rs25

Minimum charges they charges double too .

I have not made this much of call but they have charges unexpectedely.

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Brand Response

Matrix_Cellular

Feb 19, 2015 10:01 AM

Dear Customer, I would like to look into this personally. To investigate what went wrong here, request you to contact me directly on khushboo.sharma@matrix.in and let me know the details of the connection taken. I will ensure this is looked into on priority and that you have a resolution as soon as possible. Regards, Khushboo Sharma Sr.Manager - Shruthisharma Support