Your review is Submitted Successfully. ×
1.3

Summary

Matrix Mobile Operator
Imran Hussain@imranhussainfca
Jun 11, 2010 11:09 PM, 2250 Views
(Updated Jun 11, 2010)
Cheats beyond belief

It is my humble suggestion and request not to use the services of matrix Mobile Services.  Given below is my experience:


I traveled from chennai to China from 17th to 27th may 2010 and wanted a chinese mobile number so contacted the matrix cheaters.  They gave me a number and everything went smoothly till I reached china and checked that the service wasn’t working at all.


a) The customer care agent advised me to change my mobile phone...now thats a brilliant suggestion indeed which I decided not to implement...


b) The rates are awfully high especially when one can purchase a sim card in china for as low as 65 yuan without any proofs whatsoever...


c) The bill arrived and the rentals and calls were charged from 15th which is beyond my understanding because the connection was non operational till 23


d) the exchange rates for yuan was atleast 20 to 30 percent more than exchange rates at which you can change currency


e) there was no authorization or consent required to debit my credit card for their high and false billings


f) generally the international norm is that billings will be charged only if the recepient of call lifts the handset...in matrix the charges are to be paid for failed call also for use of network


g) lastly, if you have a problem just ensure you dont call up their customer care because they may even ask you to return back to india to get connectivity and you will pay incoming charges for listening to crap


Warm regards


Imran Hussain

(3)
Dear Customer,I understand that there has been a delay in addressing your concern. At the outset, I apologize for the same and the inconvenience caused to you. Please provide us with your name and contact information on the below referenced email id, so that we may call you and personally assist you in resolving any discrepancy.We appreciate your business and endeavour to provide the best service at all times.Regards,Shibumishibumi.chopra@matrix.in
Please fill in a comment to justify your rating for this review.
Post

Recommended Top Articles

Question & Answer