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1.3

Summary

Matrix Mobile Operator
Soumya Rai@Soumya12
Nov 19, 2014 04:02 AM, 9326 Views
Worse service ever

I had taken two sim cards because I was traveling to France, I used my sim for an initial period of around 2 weeks and despite constant emails that was sent by me to the service team regarding details of my bill I never received any reply. My credit card was initially charged 7000 rupees and was sent a second bill asking me to pay 3000+


Now after 3 months I get a notice to my residence asking me to pay an amount of 10000+ within three days.


I have never seen such a crappy service provided by any company.It does not provide the services that it initially promised it wilI am advising my friends and family to never buy matrix sim cards.

(2)
Dear Ms Rai,This is in reference to your complaint raised.We regret any inconvenience caused to you. We wish to inform you that our concerned team is looking into it. They will update you about the progress of the issue via email.Regards,Team Matrix
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