At the time of issuing the policy the sales people hound you with all kinds of information and promises. In the initial stages, they then promote you to "Gold Circle" status as your premium is "high". However, there is nothing great about being a Gold Circle member. It takes longer for somebody to answer the phone on Gold Circle preferred lines compared to the normal lines. They do nothing to help you out when you finally get through - all they keep saying is "we apologize for the inconvenience caused to you".
I had the online switching option working for some time. When I tried to do a switch yesterday, I got a message saying that this facility is not available to you. I wanted to do a switch immediately and wrote 6 emails yesterday and called atleast 8 times - 6 calls were dropped. In the first call, I was told that I need to send an email showing the quantities to be switched and this would be done. After the email was sent and there was no response at all from MLI, I called again - this timeI was told that I need to visit their office if I wanted to make a switch!
If this is not third rate service, what is? This is not the first time that I have been told to visit their office - once I wanted to change my mailing address and they told me I had to visit their office to do the change!!!!!
They claim that I have a dedicated relationship manager. This relationship manager keeps changing frequently - I have now lost track of who my relationship manager is! The last person called when I was driving to introduce himself - I told him I was driving and asked him to call me after an hour. he did not bother to call back - obviously he had "made contact" with me and that was enough for him - he did not care about what I wanted done.
I hold several other policies including Aviva, Kotak and ICICI Pru - none of them ever give such pathetic service as MaxLife.