I found the flight for which I had purchased tickets online, was canceled. Luckly I found this out a few weeks before while checking flight status(as I always do). I promptly canceled the ticket and expected a refund within a couple of weeks. Boy was I wrong! It’s close to 4 weeks now and still no refund. I have called their call center every week subsequent to the cancellation and got a canned response: "it is going to occur in the next 4-5 days". The last I called today(12/5/2009) and asked the call center associate to provide a definitive date by which refund would occur. In response I got phone number of their Accounts Head(V.K Gupta or something like that). I called the number a few times, got the phone rining, but no one picked the call.
Here’s a couple of issues about this company which I can tell even without flying with them once:
1) They don’t notify their customers when flight is canceled
2) Don’t expect refund for canceled flights/tickets in a reasonable time frame
I am still waiting for the refund and will update this thread with the outcome. I would like to rate 0 star, but that’s not an option here.
The phone number for the accounts head which I got from their call center is this: 9999570009