The last thing I wrote in their ticket:-
Please do not get back to me. Your assistance is no longer needed. I have to say this that You people have an excellent customer service desk there and the way you handle customer issues & queries are just too good. Best of luck with this kind of service in the future too. I can assure you, that I will definitely share my feedback & experience with everybody I could through appropriate forums & channels. The points to highlight about your excellent service are as below.
I tried to reach your customer service desk 080-67978888 about 100 times if not less, but RNA.
I tried to chat online, there was a girl from the other side, who was really giving me some very good advice like, if you want to cancel your order, 5% - 10% money will be deducted. Instead of answering to my queries and doubts, she straight trying to push me out. Applause.
The way you manage your tickets, the only reply "We apologise for the inconvenience caused. Our team shall correct the issue and get back to you with an update soon. Your patience will be greatly appreciated." And one other time you gave me the delivery date, which I could see that already from the track order page.
4.I even requested to give you people call back but.let’s not talk about that.
- Last but not the least, In the track order page the current status is still in approval phase from the start, i.e the day I booked the order and made the payment and till the day I got my money back.
Sorry did you not get it.Let me repeat that for you.I filed a dispute with my bank who issued my credit card and expressed my severe concerns and as a result they have refunded the full money to my account. So please double check now your accounts and please change the status from Approval. REALLY I AM SORRY FOR ALL THE INCONVENIENCE CAUSED TO YOU PEOPLE. BEST WISHES AHEAD.:)
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