Beware, this is a Money Trap hospital.
Most of the Doctors themselves are well qualified and well-trained, however, they are manipulative. They throw you around from one doctor to another just after the start of your appointment. They’re like an organized money extortion team.
Many of the "good" doctors here are in debt due to education loans, etc.
The looting here is done through their Testing Procedures/Fees and Doctor referrals, particularly the female doctors.
The Hospital very cleverly doesn’t disclose its charges regarding diagnostics, testing fees, etc. They are not uniformly advertised on their portal/website.
Once you have booked your appointment and paid for your consultation, you come face to face with your doctor who then inquires about your history.
After you’ve spent a few minutes explaining yourself, you’re cut short mid-session and isolated into an adjacent room away from the doctor who you’ve booked with.
Your doctor then sends his junior resident/assistant to instruct you to on how to proceed further, whether it is testing, diagnostics, etc.
Your doctor doesn’t tell you directly what he wants of you and in my case I was asked to undergo several tests that I had already done in advance and had the reports with me.
The tests here all start from 2, 500 which just like other Corporate hospitals are pricey if you haven’t got insurance cover.
These same tests by the same doctors at their respective clinics cost less. At clinics they cost 1, 000 inr per test.
The Pricing of the tests and diagnostics are not communicated to you in advance and are not put up on their official portal or website. This is done deliberately by the hospital.
On the website you have the consulting fees for each doctor but other charges are not disclosed.
You only learn of them once you’ve paid for the consultation.
After which the doctor will usually send you out of the room mid-session and send the resident to instruct you to do respective tests, etc.
No matter whichever doctor you book an appointment with, your doctor will send you to someone else in his team in between sessions. You will be billed again by the second doctor in the team.
They are not straight forward in telling you what expenses you’re going to incur beforehand. At every step of the process you’re asked for payment before continuing without any explanation of the treatment.
The 1, 500 you pay is just the consultation charge which is usually 5 minutes.
The doctor who you book with will pass you on to someone else in his team without asking you and without explaining to you.
So you will be forced to pay the consultation fees for both of them, regardless of anything useful from the first doctor. This is how the Hospital operates across departments.
The Hospital then advertises itself as offering "Multi-Specialty" services yet in real-time, they bounce you from one doctor to the next whist collecting consultation fees by each doctor in the team.
The doctors use their receptionist, secretary, and residents to send messages to you instead of communicating with you directly face to face.
After I was billed by him, I was made to wait in between my session and the doctor who I booked with sent me to someone else in his team mid consultation.
5-10 minutes of consultation and he took 1500 inr and sent me to someone else in his team. This was the very first time I went there. He did this very casually almost as if it’s routine.
I spent those 5-10 minutes giving a general background about myself and my history when inquired upon.
This didn’t feel like an effort on the Doctor’s part to get a second opinion; since I was cut off mid session after just 5-10 minutes of giving my background before I was instructed by him to continue with someone else in his team. This is not how a second opinion is done.
I was billed separately for continuing the session with the 2nd Doctor.
If you pay 1500 for an appointment and then you go the next day, you need to make sure that you follow up, the receptionist or secretary right outside the doctors room will ask you to pay again to see a doctor. Even though you paid for an appointment yesterday and you paid for the tests already. The Receptionist/Assistant/Secretary will ask you to pay for you to discuss the tests with your doctor.
They’ve been instructed by the Doctors to do this.
The Doctor will never tell it to your face that he’s sending you to someone else.
I don’t understand if the residents/assistants and receptionists are deliberately instructed to be deceitful. The receptionist outside the Doctor’s room made many mistakes.
The doctor will take your money but won’t even continue with your session until you have done the tests that they prescribe, even if you have done those tests elsewhere.
In my case I did that even though I didn’t want to and when I finally got to speak to my doctor, she didn’t even process my test results on time and was simply reading my answers which I filled the day before.
Be very careful of the female doctors here. They’re incompetent and non-punctual. They won’t do anything on time. I was sent to the female doctor even though I booked an appointment with someone else. I wasted my time with her. Throughout my meeting she scolded me while I was answering her questions.
Most of the time you’re passed on to a female doctor or female staff by the doctor you book with.
The main problem with this hospital is that because of it being such a big Corporate hospital, infrastructure wise, it has too many patients from various financial backgrounds and there is a glut and oversupply of patients.
This gives the Hospital leverage over it’s customers and patients and therefore it can get away with doing whatever it wants.
When you take an appointment with a doctor, he can be bossy or rude to you and pressure you into doing what the he wants. It is essentially your fault for being there as you should only visit if your case is very serious.
The doctors use their receptionist, secretary, and residents to send messages to you instead of communicating with you directly.
The Doctor who I booked with didn’t ask me if I want to go to the doctor in his team. He simply instructed me to go to the next room and asked his assistant to show me the way.
The Second Doctor also sent me out of her room and told the receptionist to ask me to book a session with this doctor.
My mistake here was that I should have bluntly asked the 1st Doctor to reimburse my consultation fees that I had paid for him.
I was billed separately for continuing the session with the 2nd Doctor.
Although my doctors were polite and respectful "After" I had paid all the fees, the female doctors are very rude initially and shout at you. I’m the one paying yet I am also the one who gets scolded at by the doctor ordering me around.
In my case I learnt to get my tests done elsewhere and only go to medanta for a particular doctor I am comfortable with. The doctors know they have leverage over you because they are in that fancy building and they can do whatever they want.
Believe me you’re paying excessively. They have a very standard routine of cutting you short in between your first consultation and sending you out of the room.
Instead of asking you to do certain test themselves and explaining why you have to repeat them, they send their assistant or residents to communicate it to you.
You’re left wondering why you have to repeat the test if you already have the reports and why didn’t the doctor himself ask you to do them.
For all the male readers I would recommend avoiding female doctors unless you know them previously.
My doctor simply send me to her without even asking me. When I went to her she scolded me every time while I answered her questions.
I booked an appointment well in advance and followed up with the reception on the Doctor’s availability leading up to the appointment date. I had booked 1 week prior to the appointment and cross checked the Doctor’s availability on the time slots and days next to my appointment.
It’s not worth going just because it is already swamped with people and the doctors won’t be able to cater to you. I’m not going here again.
With my parents it was the same story. Some doctors are very good but others are non-punctual and lax.
The more irritating part is that whoever you book with will simply send you to someone else in his team without reimbursing your consultation fees.
You are the one who’s going to end up paying for their Infrastructure and Overheads when they bill you because of their diagnostics and testing fees, which they don’t disclose beforehand.
I booked my appointment well in advance about 1-2 weeks prior to the date.
I have herd complaints of doctors who send you to their junior team members and you will pay fees for each one.
My Doctor send me to a female junior doctor in his team where she scolded me the first thing I entered.
They are disingenuous and conniving.
It was naivety on my part for not demanding a refund for my fees with the first doctor.
They are going to play Cricket with you throwing you from one doctor to another while billing you by each one.