mediassist is working closely with MouthShut.com to enhance customer satisfaction.
If you write a query, answer for something else will come. They have issue in understanding clear English it seems.
Their whatsApp chatbot will never able to identify you with your emploee id, email, name.
The Medibuddy app will never show you correct details about your insurance policy.
Except the head of operation, nobody will pick up calls.
If you call on their 24x7 contact, it will not accept your inputs for different options.