Medimanage was exemplary under the previous management but the management has recently changed and most of the old staff have left. I know this for a fact because all the old contacts I had with Medimanage were not available when I asked for them. I have 4 policies with them taken over the last 4-5 years or so.
When it came to my first ever claim in Oct 2016, I found that there was only polite lip service from Medimanage initially.
It then progressed to No response to my emails and phonecalls and No follow up with Star Health.
I had to follow up relentlessly ON MY OWN with Star Health, before the claim was finally processed 4 months later. I have a full record of all my correspondence both with Medimanage and Star Health.
MEDIMANAGE was of no help whatsoever. When we pay our premiums online all they do is collect their brokerage.
When it comes to claim time, the only thing you can be sure is that YOU ARE ON YOUR OWN AND CAN EXPECT NO SUPPORT FROM MEDIMANAGE.
AVOID STAR HEALTH AS WELL UNLESS YOU ARE WILLING TO SPEND MUCH TIME AND EFFORT TO FOLLOW UP EVEN SMALL CLAIMS.